Webstore FAQs

Where’s my order?
Most orders are dispatched within two working days of ordering. We use Royal Mail and Parcel Force services. You should get an email from our web store when your order has been sent. These frequently go to spam.

If you have any queries please email contact@handiwork.games and we’ll happily look into it for you.

Please note that due to ongoing industrial action in the UK by postal workers, we sometimes post items a bit later than is routine. This is to avoid posting your items directly into a strike day, and is intended to ensure your delivery happens more smoothly.

Why didn’t I get an email confirming my order?
We’re having some problems with our website sending out emails over the last week (as of 15th December onwards. UPDATE: The issue is now fixed! Emails should be sent out as normal from 23rd Dec onwards.

What are the last posting dates for Christmas?
Due to the ongoing, weekly postal workers’ industrial dispute in the UK , it’s very difficult to predict if deliveries will get caught up in the weekly backlogs caused. We support the workers in their right to strike for better conditions, and hope for a speedy resolution.

Where is my order sent from?
We endeavour to hold stock in the UK and in the US. Right now due to staff health issues we are not holding as much stock in the US as previously. We’re working on fixing that, but for now most orders, unless they are just a BEOWULF core book will be sent from the UK.

Can I Track my Parcel?
Most services we use within the UK are tracked, and the Royal Mail should send tracking information to you – very small parcels are sent first class, which are not tracked.

When ordering from further afield, tracked services are very expensive. The economy services we use to send items from the UK to the US, for example, costs around £12. The tracked equivalent is £25. We are looking into offering an optional tracked service for an additional fee for when you need items quickly and tracked.

I’m in the EU. Will I have to pay import duty?
We currently do not send parcels from the UK Duty Paid – so you may be charged tax by your own government to bring in goods from the UK to your country. We don’t have any control over how much that costs, nor handling fees.

How will my order be packed?
Everything is packed by hand, by us at Handiwork HQ, or for selected items, from Handiwork US.
We wrap items in bubble wrap, and sometimes recycled paper to hold them together. We then use a padded envelope or recycled cardboard book wrap, depending on which is most suitable. Larger orders are packed into cardboard boxes.
We use recycled card packaging, and we recycle as much bubble wrap as we can. Sometimes your book or game might come wrapped in reused bubble wrap. We of course make sure that it’s completely clean, and fit for purpose. But sometimes the wrap may look “pre-loved”. We do this as purely for sustainability reasons.
Sometimes we do not have pre-used packaging available, and so use new.